We work with you to create communication strategies that suit your individual customer engagement needs. We provide a whole suite of communication and transaction services that allow you to interact with your customers in a cost effective and efficient way.Contact
Proactive customer engagement
Contacting your customers through several different channels can dramatically improve your engagement rates. Using a combination of SMS messaging, email and voice channels, we can help you to build bespoke communication strategies so you can have more effective interactions with your customers.
What are the benefits?
Drop costly, time-consuming traditional methods of communication and achieve immediate contact with your customers.
Track the success of your campaigns with detailed reporting.
Digital communication delivers significant cost savings vs traditional methods.webtest
Trigger automatic messages to be sent after particular actions, e.g. delivery notifications, appointment reminders or late payments.
Get in touch with your customers immediately with timely, personalised messaging.
Make each message personal to the individual using dynamic data fields.
What do the experts say?
According to the Aberdeen group, companies who have adopted strong omni-channel engagement strategies tend to retain an average of 89% of their customers, compared to 33% for companies with weak omni-channel strategies.
PricewaterhouseCoopers found that between 2010 and 2018, the number of companies investing in omni-channel communications has increased from 20% to 80%.